FAQ

Fatima Home Store – Frequently Asked Questions (FAQ)

Products - General questions

We are Fatima Home Store, a trusted manufacturer and seller of premium bedding products. Since 2020, we have been producing and supplying high-quality pillows, bedsheets, comforters, duvets, bridal sets, hotel & hospital bedding essentials, and more.

Our specialty is pillows — especially made from Duck Feather, Goose Down, and Ball Fiber materials. Along with retail, we also supply products to local brand shops, supermarkets, hotels, and hospitals across Pakistan.

If you need to report a product with a quality-related defect, malfunction, or transport damage, please contact our Claims Department directly:

📧 Email: claims@lawngreen-elephant-238312.hostingersite.com
📞 Phone/WhatsApp: +92-321-3214202
🕒 Opening Hours: Monday – Saturday | 10:00 AM – 7:00 PM

At Fatima Home Store, we ensure premium quality in every product. Since we are both manufacturers and sellers, our bedding essentials (specially Pillows, Duck Feather, Goose Down, Ball Fiber, Bedsheets, Comforters, Duvets, Bridal Sets, Hotel & Hospital Bedding) come with our commitment to durability and comfort.

Yes . We ship all over Pakistan and also provide international shipping for bulk and retail orders.

  • Local delivery (Pakistan): 3–5 working days

  • International delivery: 7–15 working days (depending on country & courier service)

All our products are designed and manufactured in Karachi, Pakistan, ensuring top-quality craftsmanship at affordable prices.

Yes . We offer custom bedsheets, pillows, and bridal bedding sets according to your size, fabric, and design requirements.

Payment Method

We accept the following:

–Cash on Delivery (within Pakistan)
-Debit/Credit Cards
-Bank Transfers
-EasyPaisa/Jazz Cash
-All Type Facilities 

Delivery, Shipping & Tracking

Shipping charges depend on your location and order size. Within Pakistan, we offer free/discounted delivery on bulk orders. International orders are calculated separately.

Yes, once dispatched, every order can be tracked via tracking number. Any delay will be communicated through our support team.

You can check order status through the tracking number provided on dispatch, or contact our support team at +92-321-3214202.

Yes, we deliver nationwide in Pakistan and also cater to international shipping on request.

Please allow the standard delivery time. If delayed, contact our customer service for quick resolution.

Product packaging size, weight, and dimensions are listed under Specifications on the product page. For bulk/custom orders, please contact us directly.

Return, Refund & Exchange Policy

Products can be returned or exchanged within 7 days of delivery if unused, unwashed, and in original packaging.

Refunds are issued in case of defective, damaged, or wrong product received. Refunds are processed within 7–10 working days after claim approval.

Custom bedding orders, bridal sets, and used products are non-returnable.
✔ Exchange Shipping: Return/exchange shipping charges apply unless the mistake is from our side.