Delivery & Return

Delivery Policy

At Fatima Home Store, we value your time and trust. That’s why we make sure your order reaches you quickly, safely, and reliably.

Delivery Timeline

  • Local Orders (Pakistan): Standard delivery within 2–5 working days (depending on city and order size).

  • Bulk & Wholesale Orders: May require additional preparation time, but our team will keep you updated.

  • International Orders: Shipping times vary depending on the destination country and selected courier service.

Shipping Coverage

  • We deliver nationwide across Pakistan (to homes, shops, marts, superstores, hotels, and hospitals).

  • International delivery is available on request – we can ship to most countries worldwide.

Shipping Charges

  • Free delivery is offered on bulk orders within Pakistan.

  • For standard orders, shipping charges depend on your location and courier rates.

  • International shipping charges will be calculated based on destination and weight.

Order Tracking

  • Once your order is dispatched, you will receive a tracking number via SMS/Email/WhatsApp.

  • You can track your order anytime through the courier’s website or by contacting our support team.

Delay

  • While we always aim for on-time delivery, unforeseen delays (weather, strikes, courier issues) may occur.

  • Our team will proactively inform you if any delay happens.

Shipping Fee & Locations

  • Within Pakistan: Standard shipping charges apply depending on city & courier rates.

  • Free Delivery: Available on bulk & wholesale orders inside Pakistan.

  • International Shipping: We ship worldwide. Charges are calculated based on weight and destination.

Types of Delivery

Standard Service

  • Delivery within 2–5 working days across Pakistan.

  • Reliable, cost-effective, and suitable for most orders.

Express Service

  • Available on request for urgent orders.

  • Delivery within 24–48 hours in major cities (Karachi, Lahore, Islamabad).

  • Extra charges apply.

How long do I have to return my item?

Items can be returned or exchanged within 7 days of delivery.

How do I return my item?

  • Contact us at WhatsApp: +92-321-3214202 or Email: info@lawngreen-elephant-238312.hostingersite.com.

  • Provide Order ID, product details, and reason for return.

  • Our team will guide you with the return/exchange process.

  • Once approved, you can ship the item back in its original packaging.