Introduction to Our Pillow Exchange Policy
At Fatima Home Store, your satisfaction is paramount when shopping for pillows in Pakistan. We understand that finding the perfect pillow for your needs might require adjustments. Therefore, we offer a transparent and customer-friendly exchange policy specifically for pillows purchased at our stores across Pakistan.
Guidelines for Pillow Exchange at Fatima Home Store
Exchanging a pillow at Fatima Home Store is straightforward, provided the following conditions are met:
- Exchange Time Limit: Initiate your pillow exchange within 7 working days after receiving your order. This timely approach helps us maintain our stock levels and ensures other customers can access our products without delay.
- Product Condition: Pillows must be returned in their original, unopened condition, with all packaging and tags intact. This is essential to ensure the products returned are suitable for resale.
- Valid Proof of Purchase: Accompany your return with the original invoice. This documentation is vital for us to confirm your purchase and process the exchange efficiently.
Specific Exchange Instructions
No Sale Items Exchange
Pillows bought during a sale or at discounted prices are not eligible for exchanges. We enforce this rule to maintain fairness and efficiency in our pricing strategy.
Processing Your Exchange
Upon validating your exchange request under the conditions listed, our customer service will assist you in the procedure to securely return your pillow and help you choose another item as per your preference.
Special Cases for Pillow Exchanges
Damaged or Incorrect Pillows
If the pillow delivered is damaged, has a manufacturing defect, or isn’t what you ordered, please contact us within 2 working days of delivery. We are committed to resolving such issues quickly and efficiently.
Exchange Limitations
Please note that our pillow exchange policy applies only to orders within Pakistan. International transactions do not qualify for exchanges due to the complexities involved in logistics and handling.
Why Choose Fatima Home Store for Your Pillows?
Shopping at Fatima Home Store means you are guaranteed not only quality and affordability but also flexibility when it comes to purchasing pillows in Pakistan. We aim to provide a stress-free shopping environment that allows you to buy with confidence and peace of mind.
Conclusion
Our pillow exchange policy is designed to be as straightforward and beneficial for you as possible. Whether you’re adjusting to a new type of pillow or rectifying an order issue, we are here to help. For more details or to initiate an exchange, please contact our customer support team who are eager to assist you.